Returns
- No returns will be accepted without a Return Authorization.
- Please inspect your merchandise before printing. We cannot accept returns on decorated or washed garments under any circumstances.
- Defective merchandise must have tape placed over the flaw before returning.
- Returns due to customer error will be subject to a restocking fee based on the quantity and nature of the products. There is a minimum restocking fee of $15.00.
- All refused and unclaimed C.O.D. shipments are subject to a 20% restocking fee in addition to shipping charges.
- All claims for shortages, damages, etc. must be made within 72 hours of receipt of merchandise.
- No goods will be accepted for return after two weeks from the date of invoice.
- It is the responsibility of the buyer to verify the accuracy of style, color, size and quantity on orders shipped to parties other than the buyer prior to decorating.
- If your order was not processed accurately, we will cover the original freight and send a call tag for the incorrect merchandise.
- Items must not be decorated - once decorated, we can no longer accept items back.